What delivery methods are available?


Neofamily offers the following delivery methods: Colissimo, DHL Europe and DHL International. 


Are there any shipping costs?

Shipping Cost
Delivery methods
France, Monaco

Free over 75€ order

6,50€ under 75€ order


1, 2, 3

Free over 100€ order

15€ under 100€ order

DHL Europe


Free over 100€ order

20€ under 100€ order

DHL International

5, 6

Free over 150€ order

25€ under 150€ order

DHL Europe 

DHL International


Free over 250€ order

30€ under 250€ order

DHL International


Free over 250€ order 

40€ under 250€ order

DHL International 


50€ under 120€ order

75€ under 250€ order 

100€ under 400€ order

150€ over 400€ order

DHL International


Shipping country
1 Germany, Belgium, Spain, Italia, Luxembourg, Netherlands, Vatican
2 Austria, Denmark, Ireland, Poland, Portugal, Czech Republic
3 Bulgaria, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Sweden
4 United Kingdom
5 Albania, Andorra, Bosnia-Herzegovina, Gibraltar, Guernsey, Israel, Jersey, Kosovo, Liechtenstein, North Macedonia, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey
6 Canada, United States, Mexico
Japan, Martinique, Singapore, South Korea, Thailand, Vietnam, Hong Kong SAR, India, Indonesia, Philippines, Taiwan, United Arab Emirates, Bangladesh, Guadeloupe, Mayotte, Réunion 

Afghanistan, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bhutan, Brazil, Brunei, Chile, Colombia, Cook Islands, Costa Rica, French Polynesia, Georgia, Iceland, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Maldives, Moldova, Mongolia, Myanmar (Burma), Nepal, New Caledonia, New Zealand, Paraguay, Qatar, Russia, St. Barthélemy, St. Lucia, St. Martin, St. Pierre & Miquelon, Saudi Arabia, Sint Maarten, Ukraine, Uruguay, Venezuela 

What are the delivery times?

Once your payment is confirmed, we guarantee a preparation and shipping time of 24 to 48 hours (excluding weekends and public holidays). You then need to add the time for delivery.

Any order placed before midnight, excluding sales and special operations, is therefore prepared and dispatched on D+1 or D+2, excluding weekends and public holidays.


Colissimo delivery

2-3 days from the "shipped" status of your order.


DHL Europe delivery

3-5 days from the "shipped" status of your order.


DHL International delivery

4-8 days from the "shipped" status of your order.


Please note that delivery times may vary depending on local postal services.

We cannot be held responsible for longer delivery times due to the carrier.

As soon as your parcel is shipped, you will receive an e-mail with a link allowing you to track the delivery of your parcel.

You can follow the progress of your package on the website or





What is the deadline for returning a product?


You have a legal period of 30 days from the receipt of your order to return a product.


How can I return an item ordered on the site? 


Simply click on the button below:



How much are the return costs? 


Our team will deal with your request as soon as possible. Returns are free from the following countries:

Austria, Belgium, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.


From abroad, you are responsible for the return shipping costs.


Which items ordered on the website can be returned? 


All products on the site can be returned, except those with an indication to the contrary. The returned products must be intact, in perfect condition for resale, in their original packaging with all original swing tags attached. They must not have been worn or used, nor have they suffered any deterioration, even slight, and must be in a perfectly clean condition. Any product that is damaged, incomplete, or whose original packaging has deteriorated will not be refunded.

If Neo Family has made an error in your order, the cost of return will be covered. In this case, please contact our customer service department to inform us and we will explain the procedure to you.